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Frequently Asked Questions

Suite 302, 84 Pitt Street

Sydney, NSW, 2000

Opening hours: Monday to Friday, from 10am to 4pm

Phone: 02 9216 6000

Yes, you don’t need to book an appointment or to have an account to visit us.

Please note, for a purchase over $4,999 make sure to have a personal identity document with you as it is required for verifications purpose pursuant to Australian Law. This can be your driver’s licence, medicare card or passport.

In store: We can help you to open an account at our office. Please make sure to bring the following forms of identification: driver’s license, passport or medicare card.

Online: The process to open a Goldtrex account is straightforward and only takes few minutes. You will need to enter details found on your driver’s license, passport or medicare card.

To reset your password, please follow the instructions found here.

To update your personal details, please go to here: my account

Sellers need to come into our office and fulfill the following requirements:

  • The product must be a recognised brand.
  • We will buy-back any product sold by us as long as you show us the invoice for it.
  • The price for the product we buy-back will be the ‘buy-back’ price on our website at the time that the customer sells back to us.

We only buy pure gold and silver, which could be either cast bars or collectable coins.

Goldtrex will only make payments for any precious metal via electronic transfer to your nominated bank account.

Unfortunately no, we don’t buy jewellery.

If you come at our office and buy gold / silver up to $5000.00, personal identification is not required.

If your purchase is over $5000.00, a proof of identity will be required.

Our prices are live and updated every 2 minutes on a countdown timer visible on Goldtrex website. Live prices are available for all products shown on our website.

Payment options available in store:

  • Cash
  • Eftpos
  • Credit card, Visa, Mastercard. Please note, there is 0.99% surcharge on all credit card payments.

 

Online payment options:

  • Credit Card (securely via ANZ Bank)
  • Bank Transfer

If you want to pay via a bank transfer, this is our ANZ Bank account details:

Australian Gual Metals

Account number: 417 930 537

BSB: 012-055

For BPAY payments, please use details below:

 

Information is updating…

No, GST is not applicable for 99.99% pure gold and 99.99% pure silver bars and coins. However, only one product in our stock attracts 10% GST, namely 1kg silver granules.

A Troy Ounce is a unit of measure, used to gauge the mass of precious metals.

1 troy ounce is equivalent to 31.10 grams and 1 kilograms is equivalent to 32.15 troy ounces.

Unfortunately no, as soon as you have confirmed an order, it will be processed and on its way.

We strongly recommend you to read our Terms and Conditions before confirming your order.

For international shipping, please contact us directly.

Orders are sent as soon as the funds are fully cleared into our bank account. Usually, the shipment is delivered within 1 to 5 days across Australia, nonetheless a small delay may occur based on certain products’ availability.

All our products are shipped in mails or parcels with a tracking number via Australia Post or Sendle. As soon as the shipment is carried out, the tracking information is sent to your email address.

Please note that the changes for the signature on delivery will be included in a price of shipping via Australian Post.

For any post shipment, please contact us to define the modalities and options.

Yes, all the products we sell are guaranteed to be 99.99% pure and authentic.

Goldtrex is delighted to offer a certificate for all our gold and silver bars products.

Shopping cart

Items greater than 1Oz may only be purchased between 10AM and 4PM, Monday to Friday (Sydney time).