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Frequently Asked Questions

We do not have a physical shop. All our products now are on our online shop. Please call or email us if you have any question, we are happy to help!

Phone: 02 9216 6000

Email: [email protected]

The process to open a Goldtrex account is straightforward and only takes few minutes. You will need to enter details found on your driver’s license, passport or medicare card.

Then you will recieve an email with a request for a proof of your identity and address. Few minutes later you will get a confirmation to use your Goldtrex online account.

To reset your password, please follow the instructions found here.

To update your personal details, please go to here: my account

We do not buy gold or silver from the customers, unless you have a proof of purchasing the item with us.

Sellers need to contact us via phone or email address and fulfill the following requirements:

  • We will buy-back any product sold by us as long as you show us the invoice for it.
  • The price for the product we buy-back will be the ‘buy-back’ price on our website at the time that the customer sells back to us.

Please call us for more details on 02 9216 6000 or email us on [email protected]

We only buy pure gold and silver, which could be either cast bars or collectable coins.

Goldtrex will only make payments for any precious metal via electronic transfer to your nominated bank account.

Unfortunately no, we don’t buy jewellery.

Yes, to open an Goldtrex account you will need to provide a copy of your ID and a proof of the address.

 

If you have any questions or got lost, please call us! We are happy to help!

Our prices are live and updated every 2 minutes on a countdown timer visible on Goldtrex website. Live prices are available for all products shown on our website.

Online payment options:

  • Credit Card (securely via ANZ Bank)
  • Bank Transfer

If you want to pay via a bank transfer, this is our ANZ Bank account details:

Australian Gual Metals

Account number: 417 930 537

BSB: 012-055

Sorry, we do not have a BPAY number at this moment, please look for alternative payment options.

No, GST is not applicable for 99.99% pure gold and 99.99% pure silver bars and coins.

A Troy Ounce is a unit of measure, used to gauge the mass of precious metals.

1 troy ounce is equivalent to 31.10 grams and 1 kilograms is equivalent to 32.15 troy ounces.

Unfortunately no, as soon as you have confirmed an order, it will be processed and on its way.

We strongly recommend you to read our Terms and Conditions before confirming your order.

For international shipping, please contact us directly.

Orders are sent as soon as the funds are fully cleared into our bank account. Usually, the shipment is delivered within 1 to 5 days across Australia, nonetheless a small delay may occur based on certain products’ availability.

All our products are shipped in mails or parcels with a tracking number via Australia Post or Sendle. As soon as the shipment is carried out, the tracking information is sent to your email address.

Please note that the changes for the signature on delivery will be included in a price of shipping via Australian Post.

For any post shipment, please contact us to define the modalities and options.

Yes, all the products we sell are guaranteed to be 99.99% pure and authentic.

Goldtrex is delighted to offer a certificate for all our gold and silver bars products.

Shopping cart

Items greater than 1Oz may only be purchased between 10AM and 4PM, Monday to Friday (Sydney time).